New playbook: when your own AI model pays. Read
Zurich Commercial Insurance (commercial insurance, ~60,000 employees) reported this on 22 Sep 2026 in vendor case with a named customer (source). It belongs to the agents, traceability and evals layer.
An agentic intake platform that reads broker submissions, digitises them and triages risks into a decision-ready workflow for underwriters across more than 20 countries.
80% reduction in manual submission triage time; digitisation accuracy from below 80% to 98%; live across more than 20 markets.
The number covers commercial underwriting submission intake across more than 20 markets.
“Speed and accuracy in mid-market underwriting are not just operational goals — they are competitive ones,” Zurich Commercial Insurance said.
Agents turn submissions into a globally consistent, decision-ready workflow for Zurich's underwriting teams.
Each agent has one narrow task, a named owner and an action log.
Read the guide to agents, traceability and evals.
12,500
banker hours saved in the first month of operation, July 2026
Five specialist agents on Amazon Bedrock AgentCore that classify and read payslips and bank statements, run serviceability calculations and verify them against lending policy, then hand the banker a result to review for mortgage and credit-card applications (source).
$10M
EBITDA uplift from two agent systems, Partners Group says
Two agentic systems built on a cleaned proprietary policy-level dataset: one runs new-client policy processing, the other automates human-intensive policy checking; delivered by a seven-person team with Version 1 (source).
2–3 minutes
per ocean or air freight quote, down from one to three days
Hundreds of in-house AI agents embedded across the shipment lifecycle (quoting, orders, appointments, missed-pickup checks) and now ocean and air quoting, ocean booking and customs brokerage, built and run under a lean waste-removal discipline by 450+ in-house engineers and data scientists (source).