New playbook: when your own AI model pays. Read
Siemens (industrial technology) reported this on 7 Jul 2026 in vendor case with a named customer (source). It belongs to the agents, traceability and evals layer.
An AI agent on Amazon Connect that replaced the phone menu: callers speak naturally, the agent resolves from the knowledge base or routes to internal teams and partners, reading and writing CRM records.
90% of inbound calls handled autonomously (resolved or correctly routed) without human intervention.
The number covers inbound calls on the Siemens line covered by the deployment (unit; specified in source) is not reported.
“When the AI agent can’t resolve, it routes to the appropriate human agent with full context,” Siemens said.
Human escalation with full conversation context when the agent cannot confidently resolve or route; clear confidence thresholds decide when it resolves versus escalates; every interaction reads from and writes back to the CRM.
Each agent has one narrow task, a named owner and an action log.
Read the guide to agents, traceability and evals.
12,500
banker hours saved in the first month of operation, July 2026
Five specialist agents on Amazon Bedrock AgentCore that classify and read payslips and bank statements, run serviceability calculations and verify them against lending policy, then hand the banker a result to review for mortgage and credit-card applications (source).
$10M
EBITDA uplift from two agent systems, Partners Group says
Two agentic systems built on a cleaned proprietary policy-level dataset: one runs new-client policy processing, the other automates human-intensive policy checking; delivered by a seven-person team with Version 1 (source).
2–3 minutes
per ocean or air freight quote, down from one to three days
Hundreds of in-house AI agents embedded across the shipment lifecycle (quoting, orders, appointments, missed-pickup checks) and now ocean and air quoting, ocean booking and customs brokerage, built and run under a lean waste-removal discipline by 450+ in-house engineers and data scientists (source).