New playbook: when your own AI model pays. Read
Getmobil (electronics marketplace) reported this on 9 Jun 2026 in vendor case with a named customer (source). It belongs to the agents, traceability and evals layer.
Voice, web-chat and WhatsApp agents on ElevenLabs that handle order tracking, returns, product questions and support, escalating nuanced cases to people.
100% of inbound contacts handled by AI agents first; 75% resolved end to end without escalation; contact-centre costs down 60%; response times 3x faster.
The number covers all inbound customer service channels.
“75% of queries are resolved by AI agents on first contact,” Getmobil said.
Escalation to human representatives for nuanced queries.
Each agent has one narrow task, a named owner and an action log.
12,500
banker hours saved in the first month of operation, July 2026
Five specialist agents on Amazon Bedrock AgentCore that classify and read payslips and bank statements, run serviceability calculations and verify them against lending policy, then hand the banker a result to review for mortgage and credit-card applications (source).
$10M
EBITDA uplift from two agent systems, Partners Group says
Two agentic systems built on a cleaned proprietary policy-level dataset: one runs new-client policy processing, the other automates human-intensive policy checking; delivered by a seven-person team with Version 1 (source).
2–3 minutes
per ocean or air freight quote, down from one to three days
Hundreds of in-house AI agents embedded across the shipment lifecycle (quoting, orders, appointments, missed-pickup checks) and now ocean and air quoting, ocean booking and customs brokerage, built and run under a lean waste-removal discipline by 450+ in-house engineers and data scientists (source).