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Shopify: ~7x faster responses from a post-trained open model

Shopify (commerce software, ~8,000 employees) reported this on 21 Oct 2026 in company self-report (source). It belongs to the learning loop layer.

What they built

A post-trained NVIDIA Nemotron 3.5 Lightning (30B MoE, 3B active) 'task expert' that took over Sidekick's GraphQL sub-agent from a frontier model, served on Shopify's own GPUs.

The result

Judge score rose from 37.7 (base) to 74.5 after six loops and ~61,000 repaired examples, vs 73 for the frontier model; median full response 0.87 s vs 6.50 s (~7x faster); ~90% lower serving cost.

The number covers graphQL sub-agent on Shopify's internal judge and replayed production traffic.

“…because Shopify controls the post-trained weights, we can serve the model on our own GPUs and decide when it changes,” Shopify said.

The layer: The learning loop

Reviewed corrections are kept as test cases and later used to train models.

  • A log of every correction and who reviewed it
  • Eval sets that grow from reviewed corrections
  • New versions, then post-trained models, from that signal

Read the guide to the learning loop.

Playbooks that use this case

More cases on the learning loop

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  • 1% → 99%

    valid structured output after fine-tuning a small model

    A proof of value on Red Hat OpenShift AI: GPT-4.1 generated synthetic training data, then small models (Phi-4 Mini 3.8B, Qwen 2.5 1.5B/7B) were fine-tuned for multilingual structured extraction from social media, deployable locally (source).

  • Own LLM

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    TravelersLLM, a proprietary insurance LLM built by in-house engineers on millions of company documents with underwriting, claims and service experts; applications route each query to it or to a frontier model (source).

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